A: Maid Connection's successful business model is based on the concept that a company can approximate the one to one personal attention of a private housekeeper and the convenience of a service. However, if you are having a cleaning of eight or more hours, we can send two housekeepers to your home if you prefer.

A: It is not necessary for somebody to be present during a cleaning. It is helpful if you can be there if only for a short time for the first serivce to show the housekeeper your home. It is also helpful to have a priority list for her to work from.

A: Often housekeepers can arrive in time for you to let them in prior to your leaving for work. If this is not possible, homeowners typically hide a key or give a code for entry through the garage. This is something that you can work out with the housekeeper. Please be sure to tell her where you want her to put the key when she leaves if you are not home.

A: No, it is not a problem, however, it is very important for us to know of any animals prior to a housekeeper entering your home. Please be sure to give any special instructions to both the office and your housekeeper if you will not be home.

A: Our goal is to match you with a housekeeper you are happy with and send her back for each service on the same day and time. This is possible if you have weekly or bi weekly service. Unfortunately if you schedule service less frequently then we can not guarantee that housekeeper with be available

Turnover happens in the service industry, it is an undisputed, frustrating fact. At Maid Connection, we do pride ourselves with having a low turnover rate and having housekeepers remain with us for many years. We work hard to ensure that our working relationship is positive. Housekeepers at Maid Connection determine their own schedule, choose how far they want to travel to work and have the right to decline to work at any location. Their compensation is very competitive, they don’t have to share tips, they like to work one to one with clients as opposed to team cleaning. We help alleviate their stress by using your supplies and equipment so they don’t have to travel daily to our office to pick up supplies. Also, their travel is limited because we schedule for no less than 4 hours in a home.

Ways our current clients kindly help reduce our turnover include showing housekeepers their appreciation (just a sincere thank you goes a long way), setting realistic priority lists and ensuring they give plenty of advance notice when canceling or rescheduling services, giving us time to find their housekeeper more work.

A: It is possible to have the same housekeeper if you have weekly or bi weekly service. Unfortunately, if you schedule service less frequently then we can not guarantee that housekeeper with be available. Please be assured we do not “over schedule” and you will never be bumped for another customer. We will offer you a substitute if your housekeeper is sick or can’t work for any reason.

A: This is a difficult question for us to answer since there are so many factors to consider. Our experience tells us for most people cost is the determining factor when booking a housecleaning service. This is why we schedule by the hour and not the job or the size of the home. Having the homeowner make their own priority list means they can customize the service to fit both their budget and needs. We will do our best to advise you based on our initial phone conversation and your housekeeper can also give you input once she starts to service your home. Please feel free to initiate that conversation with her.

A: If your regularly scheduled service falls on a holiday, someone from the office will contact you ahead of time (or you can call us) and offer you any available time your regular housekeeper has, or we can schedule a substitute.

A: We require that housekeepers at Maid Connection speak English. We understand how important it is for you to be able to communicate your requirements to the housekeeper directly.

A: We require housekeepers have the required documents as stipulated on the I9. Housekeepers are paid by check and issued a 1099 for tax purposes. We believe strongly in not supporting the “underground economy”.

A: Simply put: cost and peace of mind for you and efficiency for us is the reason we use your supplies and equipment.

We CAN provide supplies and equipment, but at a considerably higher cost. Since there are no magical cleaning formulas in the bottles that other services arrive at your home with, we see no point in you paying extra for what you probably already have under your sink! We also recognize that many of our customers have a preference for certain products based on their environmental impact. Additionally, customers have concerns about the cleanliness of equipment that has been used in other homes because they do not want the possibility of fleas, pests, etc. inadvertently being transported into their home.

A: Our clients' homes, needs and budgets can differ considerably, so in order for us to personalize the service to you, your housekeeper needs to know what your priorities are and how she can best spend the time in your home. Some customers have very specific do’s and don’ts, but if you want your housekeeper to have the freedom to use her best judgement from service to service, please communicate that to her.

A: If an area is not cleaned to your satisfaction, please call our office within 24 hours and we will schedule for that area to be re-cleaned at the earliest mutual convenience. Anytime a new housekeeper services your home, you will receive a follow up call from us. Your candid feedback is invaluable to our commitment to provide a consistently good service. If you are unhappy, please tell US. If you are happy, please tell a friend.

A: Please call our office anytime you are disatisfied with the service, we will work with you to rectify the situation.

A: Please contact the office at least TWO BUSINESS DAYS prior to your scheduled service to reschedule or cancel. Without this notice, we are unlikely to be able to find your housekeeper another job, and for that reason we will need to charge a $40.00 fee. We thank you for your understanding in this matter.

A: We do not require our clients to sign contracts at Maid Connection. We prefer to work on an honor system. By using our service you are accepting our terms and conditions. We require TWO BUSINESS DAYS notice to change or cancel the service or you will be billed a $40.00 fee. We also ask you to acknowledge and respect the housekeepers non-compete contract.

A: Maid Connection does not require a deposit to use our service. We do have a two business day cancellation or reschedule notice, or a $40.00 fee may be charged.

A: Maid Connection is a housekeeping personnel agency working with independent housekeepers. This relationship enables us to minimize homeowner’s costs (our rates are some of the lowest in the area) whilst maximizing the worker’s income by outsourcing jobs to independents (they earn far more than minimum wage and often much more than from other jobs they are qualified for), keeping the agency’s overhead low. Housekeeping Referral Agencies also reduce the Underground Economy by issuing 1099’s - it is a win - win - win result.

A: Thank you for asking this important question. We are glad that you like your housekeeper, we do too.
We are sure you can appreciate that Maid Connection would not be in business for very long if we allowed our contractors just to walk away with our clientele. We have on occasion, however, come to an arrangement whereby a client has bought-out a housekeeper’s contract. These have typically been homeowners who need a fulltime (30 - 40+ hour per week) housekeeper.
Maid Connection Contactor Housekeepers enter into an agreement which specifically stipulates they cannot work for you “on the side”. By using our service and accepting the terms and conditions you, our Client, are also agreeing not to enter into such a relationship with our housekeepers. Unfortunately, from time to time a well meaning homeowner has been duped into believing otherwise, and in order to help out a “struggling” housekeeper, has found themselves entangled in costly litigation.

We hope we have satisfactorily answered this question and would also ask you to consider the following:

1) Do you really want somebody in your home who lacks the honesty and integrity to stand by an agreement?
2) Are you insulting your housekeeper by asking her to be dishonest?
3) Who will clean your home when she quits, is sick, or can’t for any other reason?
4) Are you willing to pay her when you are away and don’t need a cleaning? Because if you don’t, she has no way to get another job that day

A: We pay to run a NATIONAL criminal background check on all housekeepers through Tracers Information Specialists, Inc., not just the free local Sheriff’s Office online check.

A: Payment is due at time of service. We apologize, but we can not provide billing services. A check made payable to Maid Connection or cash should be left with your priority list for your housekeeper to collect. Credit Card payments should be called into the office. We accept Visa, Mastercard & American Express.

A: Tipping is at your discretion. It is not expected, but gratefully accepted. Should you need to add the tip to your service payment, please be assured that we at Maid Connection will ensure the total amount goes to your housekeeper.

A: Answers and clarifications are FREE!, so please give us a no obligation call or send an email and we will happily answer your questions or concerns.